Terms & Conditions

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Either by your use of this website, or placing an order indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Golden Inn. Golden Inn reserves the right to make changes to this website and these terms and conditions at any time.

Privacy Statement

All information gathered as a result of your visit will be treated as confidential and use to fulfil your order and to create a more personalised experience. We do not pass on any details to third parties without your consent.

How to make an order and how it is processed

Once you have selected your order from the menu, you will be given the opportunity to submit your order by clicking on the “proceed” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “proceed” button since once you click on this, input errors cannot be corrected.

If at any time prior to you clicking on the “proceed” button, you decide that you do not wish to proceed with your order, you should close the application window.

On receipt of your order, we will begin processing your order and we will send you notification by email or SMS that your order has been received and that your order is being processed.

Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not be obliged to provide the services.

Please note that once you have made your order and your payment has been authorised you will not be able to amend or cancel your order on the website. Cancellation or Amendment to the order must be made by phoning the restaurant direct. Your initial payment will be cancelled and a new payment raised

Delivery times

Our goal is to provide the best food delivery service possible which includes an excellent reputation for on-time delivery i.e. delivering your order at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Golden Inn reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

Price and Payment

Prices will be as quoted on this Website. These prices include VAT but may exclude delivery costs, which will be added to the total amount due (if you opt for delivery instead of collection), where applicable.

Payment for all orders must be by credit or debit card or in cash at the point of delivery to you. Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

A discount may apply to your order if you use a promotional code recognised by this Website and endorsed by us.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary. In the event of Golden Inn needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Disclaimer and Limitation

The Golden Inn website and the materials therein are provided "as is". Golden Inn makes no representations or warranties, either express or implied, of any kind with respect to the website, their operations, contents, information, materials. Golden Inn expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Golden Inn, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the goldeninn.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Golden Inn is not responsible for the operation of or content located on or through any such website.

Copyright and Trademark Notice

This website is owned and operated by Golden Inn. Unless otherwise specified, all materials and the managing of those materials appearing on this website are the sole property of Golden Inn. All software used on the website is the sole property of Golden Inn or those supplying the software. No materials from this website may be used in any form or by any means without Golden Inn prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.